At Orange Nutraceutical, we are committed to delivering premium-quality products that align with your health and wellness needs. Your satisfaction is our priority, and we strive to ensure that every purchase meets your expectations. To maintain transparency and trust, we have outlined our Returns, Replacement, and Refund Policy below. These policies apply only to purchases made through our official website and are not applicable to products purchased from offline stores or third-party platforms.

For any queries or concerns, please contact us:

  • Phone: +91 075677 15564
  • Email: orange.sweetnzero@gmail.com
  • Address: D/22, Sarthi Complex, Nr. Visat Petrol Pump, Sabarmati, Ahmedabad-380005, Gujarat, India

REPLACEMENT POLICY

We will gladly replace your product under the following circumstances:

  • In-Transit Damage: If the product is damaged during transit, report the issue within 24 hours of delivery.
  • Shelf Life Concern: If the delivered product has less than 50% of its shelf life remaining, report it within 24 hours of delivery.
  • Quality Issues: If you encounter any quality-related concerns, our internal quality control team will verify the issue before processing a replacement.

Conditions for Replacement:

  • The product must be returned in its original condition and packaging.
  • Replacement requests will not be accepted for expired or used products.

RETURN POLICY

Our products are delivered on a Non-Returnable Basis, except in the following cases:

  • Incorrect Product: If you receive an incorrect product, please inform us within 7 days of delivery.
  • Damaged Product: Returns are allowed if the delivered product is damaged, provided it is reported within the specified time frame.

REFUND POLICY

Refunds are available under the following conditions:

  1. Quality Issues: Refunds are permitted if a quality issue is verified by our quality control team.
  2. Order Cancellation: If the order is canceled by Orange Nutraceutical.

Refund Methods:

  • E-Vouchers/Gift Cards: Can be redeemed on your next purchase within the validity period.
  • Bank Transfers: Refunds to your bank account will be processed within 7-8 business days, subject to successful quality checks.

Important Notes on Refunds:

  • Refunds will only be processed after we have received the returned product.
  • Refunds to third-party bank accounts are not allowed. The customer’s name must match the name of the bank account holder.
  • Cash refunds are not available for COD orders.

How to Request a Return, Replacement, or Refund

To request a return, replacement, or refund, please contact our customer care team via phone or email within 7 days of delivery.

Steps to Follow:

  1. Report the issue with clear details (order ID, product details, and concern).
  2. Provide photos of the product in case of damage or quality concerns.
  3. Await confirmation and instructions for returning the product, if applicable.

At Orange Nutraceutical, your health and trust are at the core of everything we do. Whether you’re enjoying our Stevia Powder, Stevia Sweetener, Stevia Sachets, Stevia Tablets, or Stevia Drops, we stand behind the quality of our products and are here to address your concerns.

Thank you for choosing Orange Nutraceutical for your health and wellness journey.

For more details, visit our official website or reach out to our support team.