Welcome to Orange Nutraceutical! We are dedicated to providing premium-quality stevia-based products, including Stevia Powder, Stevia Sweetener, Stevia Sachets, Stevia Tablets, and Stevia Drops. Our commitment is to ensure customer satisfaction while maintaining the highest standards of product quality and service.

By accessing or purchasing from our website, you agree to adhere to the terms and conditions outlined below.

Replacement, Return, and Refund Policies

At Orange Nutraceutical, we value our customers and strive to ensure a seamless shopping experience. The following policies apply to purchases made exclusively through our official website.

For any concerns, please contact us:

  • Phone: 075677 15564
  • Timeframe: Within 7 days from the date of delivery

Replacement Policy

We will consider product replacements in the following scenarios:

  • In-transit Damage: If the product is damaged during transit, please report the issue within 24 hours of delivery.
  • Short Shelf Life: If a delivered product has less than 50% of its shelf life remaining, notify us within 24 hours of delivery.
  • Quality Concerns: For any product quality-related concerns, replacements are subject to evaluation by our internal quality control team.

Important Notes:

  • Products must be returned for replacement. Replacements will not be processed without the return of the original product.
  • Non-eligible for Replacement:
    • Expired products
    • Used products

Return Policy

Products purchased are delivered on a NON-RETURNABLE BASIS except in the following scenarios:

  • Incorrect Product Delivered: If you receive an incorrect product, you may request a return.
  • Damaged Product: Returns are accepted for products damaged during delivery.

Refund Policy

Refunds are processed in the following circumstances:

  1. Quality Issues: Refunds may be initiated if the delivered product has a verified quality concern.
  2. Order Cancellation: Refunds can be processed in case of order cancellations by Orange Nutraceutical.

Refund Methods:

  • E-Vouchers or Gift Cards: These can be redeemed on your next purchase and will have a validity period.
  • Bank Transfers: Refunds to customer bank accounts will be processed within 7-8 business days, subject to quality clearance.

Key Refund Guidelines:

  • Refunds will only be initiated after we have received and verified the returned product.
  • Refunds to third-party bank accounts are not allowed. The customer’s name should match the bank account holder’s name.
  • No Cash Refunds: COD orders are not eligible for cash refunds.

General Terms

  • These policies are exclusive to products purchased via our website. They are not applicable to products bought at offline stores or on third-party platforms.
  • We reserve the right to amend our terms and policies at any time without prior notice.

At Orange Nutraceutical, our goal is to offer you natural, healthier alternatives to sugar through our stevia products. For questions or concerns, please reach out to our customer support team.

Thank you for choosing Orange Nutraceutical – Your Partner in Healthy Living!